FAQ

About Us

  1. What is SoooCreativeStudio?
    SoooCreativeStudio is a curated online store featuring unique designer brands offering home decor, bags, and creative products. We aim to bring individuality and distinctive aesthetics to our customers.

Ordering & Payment

  1. What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment methods. Please check the available options at checkout.

  2. Can I modify my order after placing it?
    If you need to make changes (e.g., address or item quantity), please contact our customer service within 24 hours of placing your order. We’ll do our best to assist you.

  3. How do I use a discount code?
    Enter your discount code in the designated box at checkout and click "Apply." Your total will update automatically.

Shipping & Delivery

  1. Where do you ship to?
    We offer worldwide shipping. Additional fees may apply for remote areas.

  2. How long does shipping take?
    Domestic orders typically arrive within 5-10 business days, while international orders may take 7-21 business days, depending on the destination. Delays may occur during holidays or unforeseen events.

  3. How can I track my order?
    Once your order is shipped, you’ll receive an email with a tracking number and a link to check your delivery status.

Returns & Exchanges

  1. Can I return or exchange an item?
    Yes, we offer a 30-day return and exchange policy. Items must be unused, in their original condition, and with all packaging intact. Please contact our customer service team as soon as possible.

  2. Which items are non-returnable?
    Custom-made items and final sale items are not eligible for return. Please refer to the product details for specific information.

  3. Who covers the return shipping costs?
    If the return is due to a product defect or mistake on our end, we’ll cover the shipping costs. For returns due to personal reasons (e.g., dislike, wrong choice), the shipping cost will be borne by the customer.

Products & Stock

  1. Are your products authentic?
    Yes, all our products are genuine, created in collaboration with independent designers to ensure quality and uniqueness.

  2. Will sold-out items be restocked?
    Some items are limited editions and may not be restocked. Please keep an eye on our store or contact us for updates on specific products.

After-Sales Service

  1. What if I receive a damaged or defective item?
    If your item arrives damaged or defective, please contact us within 48 hours of receiving it. Include photos and your order number, and we’ll resolve the issue promptly.

  2. How can I contact customer service?
    You can reach us via: